Privacy Policy

1. Introduction

Cheervid ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services at cheervid.com.

2. Information We Collect

We collect information you provide directly:

• Account information: Email address, name, and password (if you create an account)
• Order information: Child's name, age, occasion, and other personalization details you enter
• Payment information: Processed by our payment provider (Paddle). We do not store full payment card details.
• Gift delivery: Recipient email or phone number, sender name, and optional message (when you send a video as a gift)

We also collect technical data such as IP address, browser type, device information, and usage data (e.g., pages visited, videos viewed) to operate and improve our service.

3. How We Use Your Information

We use your information to:

• Create and deliver your personalized videos
• Process payments and fulfill orders
• Send gift videos via email or SMS when requested
• Communicate with you (order updates, support, important notices)
• Improve our service and fix issues
• Comply with legal obligations

4. Data Storage and Security

We store your data using industry-standard services (e.g., Supabase, Cloudflare R2). Videos are hosted securely and accessible only via share links you control. We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Data Sharing

We do not sell your personal information. We share data only with:

• Payment processors (e.g., Paddle) to process payments
• Email/SMS providers (e.g., Resend, Twilio) to send gift delivery messages
• AI providers (e.g., KIE.ai) to generate video content—only the personalization data needed for the script
• Cloud infrastructure (e.g., Vercel, Supabase, Cloudflare) to host and run our service

We may disclose information if required by law or to protect our rights and safety.

6. Children's Privacy

Our service is designed for adults (parents, guardians, gift-givers) to create videos for children. We do not knowingly collect personal information directly from children under 13. The child's name and details you provide are used only to personalize the video and are processed according to this policy.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You can update your account information in the dashboard. To request deletion or exercise other rights, contact us. If you are in the EU/EEA, you also have the right to lodge a complaint with a supervisory authority.

8. Retention

We retain your data for as long as needed to provide the service and comply with legal obligations. Account data is retained while your account is active. Order and video data may be retained for customer support and legal purposes. You may request deletion of your data.

9. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics to understand how our service is used. You can control cookie preferences through your browser settings.

10. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact

For privacy-related questions or requests, please contact us at the email address provided on our website.